Frequently Asked Questions

Answers to the questions we hear most often. Can't find yours? Contact us anytime.

Orders & products

Are all cards authentic Japanese prints?

Yes. Every card we sell is an authentic Japanese-language print sourced in Japan. We never sell proxies or reprints.

What condition are the cards in?

Each listing shows a single Condition label (for example Near Mint, Sealed or PSA 10). Unless stated otherwise, single cards are pack-fresh Near Mint.

Payment

Which payment methods do you accept?

PayPal and bank transfer via Wise. Bank transfer orders are reserved for 72 hours while we wait for your payment.

Will I have to pay import duties?

Possibly. Import duties and taxes are set by your country and are not included in our prices. They are the responsibility of the buyer.

Returns & exchanges

Can I cancel or return an order?

Orders cannot be cancelled once placed. If an item arrives damaged or differs from the listing, contact us within 3 days of delivery and we will arrange a replacement or refund.

Shipping

How long does shipping take?

Orders are prepared in Japan and usually ship within 3–7 business days. Delivery takes roughly 7–14 days depending on your country and the shipping method chosen at checkout.

Account

Do I need an account to order?

Yes. You will be asked to log in or create an account at checkout so we can keep your order history and shipping address together. Creating an account takes less than a minute.

Still need help?