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Animart Japan

Refund Policy

Cancellations

Orders cannot be cancelled once they have been placed. Please check your cart carefully before completing checkout.

Damaged or incorrect items

If an item arrives damaged, or differs from the listing (wrong card, wrong condition), contact us within 3 days of delivery with photos of the item and the packaging. We will arrange a replacement where possible, or a full refund including the original shipping cost.

Items we cannot accept back

  • Returns for reasons of personal preference (changed your mind, found it cheaper elsewhere)
  • Sealed products that have been opened
  • Items reported more than 3 days after delivery
  • Items that have been damaged after delivery

Lost parcels

All parcels ship with tracking. If a tracked parcel is confirmed lost by the carrier we will send a replacement or issue a full refund.

How refunds are paid

Refunds are returned to the original payment method: PayPal refunds appear within a few business days; bank transfer refunds are sent via Wise to the account the payment came from. Import duties or taxes paid to your country cannot be refunded by us.