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Animart Japan

Privacy Policy

Collect Inc. ("we") operates the Animart Japan online store. This policy explains what personal information we collect and how we use it.

Information we collect

  • Account information — name, email address and password (stored in hashed form). If you sign in with Google, we receive your name and email address from Google; we do not receive your Google password
  • Order information — shipping address, phone number (for the carrier), items purchased and order history
  • Payment information — payments are processed by PayPal or received by bank transfer via Wise. We do not store card numbers or bank credentials
  • Messages — the contents of any message you send us
  • Technical information — IP address, browser type and pages viewed, used to keep the Store secure and to understand how it is used

How we use it

  • To process and ship your orders and to provide customer support
  • To send order confirmations, shipping notifications and replies to your messages
  • To prevent fraud and comply with legal obligations in Japan
  • To improve the Store

We do not sell your personal information. We do not send marketing email unless you have asked for it.

Sharing

We share information only with the parties needed to fulfill your order: payment providers (PayPal, Wise), shipping carriers (Japan Post and partner carriers), Google (only if you choose to sign in with Google) and the hosting and database providers that run the Store. Each party may only use the information to provide its service to us.

Retention

Order records are kept for the period required by Japanese tax and commercial law. Account information is kept until you ask us to delete your account.

Your rights

You may ask us to access, correct or delete your personal information at any time by contacting us. We will respond within a reasonable time, subject to our legal obligations to retain order records.

Cookies

We use strictly necessary cookies to keep you signed in and to remember your cart. We do not use advertising cookies.

Analytics

We measure how the Store is used with our own first-party analytics. A cookie named ao_sid holds a random session identifier that expires after 30 minutes of inactivity. We record the pages and products viewed, items added to the cart, checkout visits and search terms, together with your country, device type (mobile, tablet or desktop) and the website that referred you. If you are signed in, these events are linked to your account so we can understand how customers use the Store. We do not store your IP address, browser user agent or email address with this data, and we do not share it with third parties or use third-party analytics or advertising tools. Raw analytics events are deleted after 90 days.

If your browser sends a Global Privacy Control (GPC) or Do Not Track (DNT) signal, we do not set this cookie and do not collect analytics.

Contact

Questions about this policy can be sent through our Contact page.